Q: How to handle damaged defrost tubes?

Q: How to handle damaged defrost tubes?
A: For non-man-made product defects caused by production quality problems, we will arrange re-delivery or negotiate compensation following the agreement in the sales contract. If defrost tubes are damaged during sea or air transportation, we need to distinguish liability first. If damage is caused by insufficient packaging protection from our side, we will take full responsibility. If damage comes from rough cargo handling during transit, we will support you to claim compensation from freight forwarder or cargo insurance. When receiving damaged goods, please keep the original packaging and collect sufficient photo and video evidence, and do not discard damaged packages. Our technical team will evaluate the damage level. For repairable products, we can supply spare parts for local repair. For seriously damaged defrost tubes that cannot be repaired, we will arrange replacement shipment or negotiate price compensation according to the contract. We will confirm the final solution with you in written form. Our after-sales team will follow up the whole case until the problem is fully resolved. We will also summarize failure cases, optimize our production process and packaging design to avoid similar problems in future orders.