A: Once you find quality issues after receiving goods, please take clear photos and videos to record the problem, send these materials to our sales and technical team, then we will discuss proper solutions together. We suggest customers inspect goods immediately after container arrival, check appearance, packing damage and product status. If you find damage or performance defect, please do not disassemble the compressor without our technical instruction. Please record product serial number, working condition and failure phenomenon, and send photos, video and test data to us. Our technical team will analyze the root cause quickly. If the problem is confirmed as manufacturing defect within warranty scope, we will negotiate solutions such as free spare parts, replacement shipment or compensation according to contract terms. If the damage is caused by improper transportation, we will help you file claim to freight forwarder or insurance company. If the problem is caused by wrong installation or improper operation, our engineers will provide remote technical guidance to help you solve the problem. We will respond to your quality claim within 24 working hours after receiving your evidence.
Q: What should I do if quality problems occur after receiving goods?
A: Once you find quality issues after receiving goods, please take clear photos and videos to record the problem, send these materials to our sales and technical team, then we will discuss proper solutions together. We suggest customers inspect goods immediately after container arrival, check appearance, packing damage and product status. If you find damage or performance defect, please do not disassemble the compressor without our technical instruction. Please record product serial number, working condition and failure phenomenon, and send photos, video and test data to us. Our technical team will analyze the root cause quickly. If the problem is confirmed as manufacturing defect within warranty scope, we will negotiate solutions such as free spare parts, replacement shipment or compensation according to contract terms. If the damage is caused by improper transportation, we will help you file claim to freight forwarder or insurance company. If the problem is caused by wrong installation or improper operation, our engineers will provide remote technical guidance to help you solve the problem. We will respond to your quality claim within 24 working hours after receiving your evidence.
